Fast, easy, free customer feedback for Shopify stores

Positively uses the industry standard Net Promoter Score® survey to measure customer satisfaction and gather actionable feedback, right away.

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Shopify
Install Positively for Shopify
Here's how to measure and improve your customer experience with Positively for Shopify
1. Install the app
Install the app and customize your survey with your company's name, logo, and colors, then deliver it via email to your customers.
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2. We send automatic surveys
We'll automatically send surveys after your customers place an order. You can also survey existing customers to start getting feedback right away—and can follow up with additional details.
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3. Explore feedback as it arrives in real-time.
See responses instantly, view trends over time, and drill down into customer segments based on any properties you'd like.
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What is Net Promoter Score?
Net Promoter Score (NPS®) is a customer satisfaction metric used by over two-thirds of the Fortune 1000.
The NPS survey asks a single question—"How likely are you to recommend our product or service to a friend or colleague?"
Customers answer on a scale from 0 to 10, and their answers fall into three categories: Promoters (9-10), Passives (7-8), and Detractors (0-6). Your overall Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
Easy set-up
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Connect to Shopify or import users from your CRM. No techincal knowledge or code required.
Embeddable reviews
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Turn positive feedback from your promoters into embeddable reviews for your site.
Competitive pricing
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Get good-looking surveys and top-notch reporting for a fraction of the cost of other providers.
Powerful integrations with your existing tools
*Available by request. Please get in touch if you'd like to activate this integration.
Don't see the tool you need here? Reach out, we're happy to help.
Get actionable customer feedback in minutes. No coding required.
Install Positively for Shopify now