Positively engineered to measure and improve customer happiness.
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Email and Web surveys
  • Free NPS surveys – up to 100 surveys per month on our free plan
  • Beautiful, responsive email for both mobile and desktop
  • Simple, unobtrusive, repsonsive web survey
  • Optimized to deliver results
  • Get free-response feedback to find out what's really driving customer happiness
Code-free customization
  • Upload your logo to represent your brand
  • Customize your colors in your email
  • Write your own email greeting
  • Customize your thank-you message
Analysis and Reporting
  • NPS segmentation based on any user property
  • Instant search of customer feedback by any keyword or property
  • For Shopify users, customer and order information is automatically applied
Instant alerts
  • Integrate with Slack to get survey responses in your existing channels.
  • We'll set up custom email alerts for specific types of feedback.
  • Get webhooks via our API for survey completion and unsubscribes.
SurveyCop
  • Don't over-survey your users!
  • SurveyCop sets a time period where users won't receive more than one survey (e.g. 6 months).
  • We can also integrate with other email providers like Klaviyo or Mailchimp to ensure a survey doesn't arrive too soon after a promotional mailing.
Embeddable Reviews
  • Increase conversion by turning comments from promoters into positive reviews on your site
  • Promoters can choose whether they'd like their review displayed
  • You can choose to moderate reviews, or approve all positive feedback automatically
API & Webhooks
  • We offer a developer-friendly, full-featured API with RESTful access to customers, surveys, unsubscribes, and more
  • Receive realtime webhooks for survey responses and unsubscribes
  • Need something that the API doesn't provide? Let us know and we'll make it happen.
Powerful native integrations
  • Shopify: Send surveys automatically after an order is placed or delivered
  • Intercom: Send a survey as an auto-message, when a conversation is closed, or when a user enters a segment. SurveyCop will always prevent over-surveying.
  • Slack: get real-time alerts and summaries of feedback
  • Klaviyo: sync unsubscribes and customer feedback
  • Salesforce, Segment, Zapier and more available by request.
  • Is your integration not listed here? Let us know and we'll build it for you.
Team Management
  • Unlike many tools, we don't charge you extra for additional team members
  • Easily invite and manage your team from the Positively dashboard
Easy migration
  • Are you already using another NPS tool? We'll help you make the switch—at no extra charge.
  • We've already helped our customers switch from tools like Delighted and Customer Guru.
  • We can get you up and running on Positively's powerful and affordable platform in less time than you think, with minimal or engineering resources required.
Simple billing
  • We offer a generous free plan so you can see the power of tracking customer happiness.
  • You can upgrade or downgrade your plan at any time without contacting support.
  • You can cancel your plan at any time, no questions asked.
Positively Amazing Support
  • We're always available via email, and from 9a-5p Eastern time via in-app chat and phone.
  • Your success is our success. We'll bend over backwards to make sure you're satisfied.
  • 30-day refunds on all paid plans, no questions asked.
Real reviews from our customers
“Brilliant app, that works well and is simple for your customers to provide honest feedback. Support is excellent and very responsive... Would highly recommend to anyone who want a simple way to understand their NPS.”
★ ★ ★ ★ ★
“This app is perfect for getting reviews and feedback for your product or service. The response rate from our customers has been fantastic and questions we had early on about this app were quickly answered. ”
★ ★ ★ ★ ★
Don't see something you need here? Get in touch, we'll make it happen.
Ready to start tracking customer happiness? Sign up now