Convert customers into promoters.
Boost your business by tracking and growing customer happiness with Positively and Net Promoter Score®.
Set up in minutes · No credit card required · Free plan
Trusted by top startups and brands, big and small
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Start measuring customer happiness in three easy steps
1. Set up your survey.
Customize your survey with your company's name, logo, and colors, then deliver it via email or display on your site.
2. Customers answer with a single click.
Customers can give you feedback in a matter of seconds, with a single click or tap—and can follow up with additional details.
3. Explore feedback as it arrives in real-time.
See responses instantly, view trends over time, and drill down into customer segments based on any properties you'd like.
What is Net Promoter Score?
Net Promoter Score (NPS®) is a customer satisfaction metric used by over two-thirds of the Fortune 1000.
The NPS survey asks a single question—"How likely are you to recommend our product or service to a friend or colleague?"
Customers answer on a scale from 0 to 10, and their answers fall into three categories: Promoters (9-10), Passives (7-8), and Detractors (0-6). Your overall Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
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Real reviews from our customers
“Brilliant app, that works well and is simple for your customers to provide honest feedback. Support is excellent and very responsive... Would highly recommend to anyone who want a simple way to understand their NPS.”
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“This app is perfect for getting reviews and feedback for your product or service. The response rate from our customers has been fantastic and questions we had early on about this app were quickly answered. ”
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Powerful integrations with your existing tools
*Available by request. Please get in touch if you'd like to activate this integration.
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Easy set-up
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Connect to Shopify or import users from your CRM. No technical knowledge or code required.
Embeddable reviews
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Turn positive feedback from your promoters into embeddable reviews for your site.
Competitive pricing
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Get good-looking surveys and top-notch reporting for a fraction of the cost of other providers.
Start tracking customer happiness, for free
Ready to start tracking customer happiness? Sign up now